you like to return your order (whole or partial) purchased from the online store www.pacap-detail.fr?

Contact us by phone (09 86 52 33 33 local call not overtaxed) or by mail (service-client@pacap-detail.fr), we prioritize human contacts than French administrative procedures.

  • How do I return an item?

You have up to 7 days to return the item (s) of your order, the buffer of the post being authentic see 15 days if you are symbiotic.

The item (s) will have to be returned to us in their original state and accompanied by a copy of the invoice (if possible) that you have received by mail with your contact information (it goes without saying) to the address below:

PACAP
500 chemin de la Bonne Jeanne
13400 Aubagne
FRANCE

Note on the back of the invoice the reason for the return so that your request is processed as soon as possible by our customer service (Médard or Bruno).

The cost of returns is the responsibility of the customer.

  • is an error on my command, how do I do this?

Did you receive the wrong reference or a defective product? Request your return slip either by e-mail or by phone.

- E-mail: service-client@pacap-detail.fr

- Tel: + 33 (0) 9 86 52 33 33 (local call not overtaxed) from 9:30 to 17:00 Monday to Friday.

  • Exchange or have

Upon receipt of your return, the customer service will process your request. Your code will be sent to you by mail (24 to 48 hours).

This one-time code is valid for 2 weeks. Possibility of extending it by one week or two if requested kindly.

Its amount will be equal to the purchase value of items returned out of transportation if they were offered to you.

  • Reimbursement

You can request a refund on part or all of your order.

It will be processed quickly (24 to 48 hours) and refunded according to your payment method (check, Paypal or CB).

- However, it is important to note that :

  1. costs consumed or offered are non-refundable. They will be deducted from the total amount of your refund, credit or exchange.

  2. Sorted items, promotions, or flash sales cannot be refunded. A code with the same value will be sent to you by mail.

  3. Of course, and we all know, no refund or other can be made on incomplete, damaged, damaged, used, worn, or dirty items.

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